Shipping policy
Shipping Policy – Gulpankh
We currently ship across Canada. All orders are carefully packed to ensure your handcrafted textiles arrive safely.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Shipping Time
Delivery typically takes 2–7 business days depending on the destination within Canada.
Shipping Rates
Shipping rates are calculated at checkout based on the delivery location and order weight.
We may occasionally offer free shipping promotions, which will be displayed on the website or checkout page.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
Local Pickup
Free pickup may be available in Brampton, Ontario. Customers choosing pickup will receive instructions after placing the order.
Damaged Packages
If your order arrives damaged, please contact us within 24 hours of delivery at:
Please include:
-
Your order number
-
Clear photos of the package and product
We will review the issue and arrange a replacement or appropriate resolution.
Shipping Delays
While we aim to deliver orders promptly, delays may occasionally occur due to weather, courier issues, or high shipping volumes.