Refund policy

At Gulpankh, every product is carefully handcrafted and quality-checked before dispatch to ensure it reaches you in perfect condition.

Due to the artisanal nature of our products, all sales are final and we do not offer returns or exchanges unless the item has a manufacturing defect or has been damaged during transit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery at support@gulpankh.ca with:

• Your order number
• Clear photos of the product and packaging showing the issue

Once verified, we will arrange a replacement or appropriate resolution.

Eligibility Conditions

To qualify for a replacement:

• The item must be unused and unwashed
• The item must be in its original packaging
• The request must be made within 24 hours of delivery

Handcrafted Product Disclaimer

Our textiles are created using the traditional hand block printing technique. Slight variations in colour, print alignment, and pattern placement are natural characteristics of handmade products and are not considered defects.